Shipping policy

C.CADDY Shipping Policy

Effective Date: 20/06/2026

Thank you for shopping with C.CADDY. We are committed to delivering your order as quickly and efficiently as possible. Please review the following shipping information before placing your order.

1. Shipping Destinations

C.CADDY currently ships to:

  • Australia
  • New Zealand
  • United Kingdom

Additional countries may be added from time to time. Shipping availability will be displayed at checkout.

2. Processing Times

Orders are typically processed within 1–2 business days after payment has been received and verified.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, promotional events, product launches, or holiday seasons, processing times may be longer than usual.

3. Estimated Delivery Times

Estimated delivery timeframes begin once your order has been dispatched.

Destination Estimated Delivery Time
Australia 2–8 business days
New Zealand 5–12 business days
United Kingdom 7–15 business days

Delivery times are estimates only and may vary due to factors outside of C.CADDY's control, including carrier delays, customs processing, weather conditions, public holidays, and local delivery network disruptions.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Package size and weight
  • Selected shipping method

Any applicable shipping fees will be displayed before payment is completed.

5. Order Tracking

Where available, tracking information will be provided via email once your order has been shipped.

Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the parcel if required.

6. Customs, Duties, and Taxes

Australia

Orders delivered within Australia are generally not subject to additional customs duties or import charges.

New Zealand

Orders shipped to New Zealand may be subject to Goods and Services Tax (GST), customs duties, import fees, or other government charges depending on the value of the order and current regulations.

United Kingdom

Orders shipped to the United Kingdom may be subject to VAT, customs duties, import taxes, handling fees, or other charges imposed by UK authorities.

Unless otherwise stated at checkout, customers are responsible for any customs duties, taxes, import fees, or brokerage charges that may apply to international shipments.

C.CADDY has no control over these charges and cannot predict their amount.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of purchase.

C.CADDY is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be resent.

8. Lost, Delayed, or Damaged Shipments

If your order is lost, significantly delayed, or arrives damaged, please contact C.CADDY as soon as possible.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Customers may be asked to provide:

  • Order number
  • Photos of damaged items or packaging
  • Any relevant delivery information

9. Delivery Delays

While C.CADDY strives to meet estimated delivery timeframes, we are not responsible for delays caused by:

  • Customs inspections or clearance procedures
  • Shipping carrier disruptions
  • Severe weather events
  • Industrial action or strikes
  • Public holidays
  • Events beyond our reasonable control

10. Risk and Title

Ownership and risk in the products pass to the customer upon delivery to the shipping address provided at checkout, except where applicable consumer laws provide otherwise.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact: [info@ccaddy.co]