C.CADDY Group Pty Ltd Shipping Policy

Effective Date: 20 June 2026

Thank you for shopping with C.CADDY Group Pty Ltd. We are committed to processing and delivering your order as efficiently as possible.

Please review the following Shipping Policy before placing your order.

1. Shipping Destinations

C.CADDY Group Pty Ltd currently ships to:

• Australia

• New Zealand

• United Kingdom

Additional countries may be added from time to time. Available shipping destinations and options will be displayed at checkout.

2. Order Processing Times

Orders are typically processed within 1–2 business days after payment has been received and successfully verified.

Orders placed on weekends or public holidays will generally be processed on the next business day.

During peak periods, promotional events, product launches, sales periods or holiday seasons, processing times may be longer than usual.

3. Estimated Delivery Times

Estimated delivery timeframes begin once your order has been dispatched.

These timeframes are estimates only and are not guaranteed delivery dates.

Delivery times may vary due to circumstances outside the reasonable control of C.CADDY Group Pty Ltd, including:

• Shipping carrier delays.

• Customs processing and clearance.

• Weather conditions.

• Public holidays.

• Industrial action.

• Local delivery network disruptions.

• Other unforeseen circumstances.

Nothing in this policy is intended to exclude or limit any rights you may have under applicable consumer law.

4. Shipping Costs

Shipping costs are calculated at checkout and may depend on:

• Delivery location.

• Package size and weight.

• Selected shipping method.

• Any applicable delivery or handling charges.

The applicable shipping cost will be displayed before you complete your purchase.

5. Order Tracking

Where tracking is available, tracking information will be provided by email once your order has been dispatched.

Customers are responsible for monitoring tracking information and ensuring that the delivery address provided at checkout is accessible for delivery.

If a delivery requires a signature or other form of receipt, the customer is responsible for following the relevant carrier's delivery instructions.

6. Customs, Duties and Taxes

International orders may be subject to customs duties, taxes, import charges, brokerage fees or other government charges depending on the destination country and the value of the order.

Australia

Orders delivered within Australia will generally not be subject to international customs or import duties.

Any applicable taxes or charges will be handled in accordance with Australian law and the information displayed at checkout.

New Zealand

Orders shipped to New Zealand may be subject to GST, customs duties, import fees or other government charges depending on the value of the order and applicable New Zealand regulations.

United Kingdom

Orders shipped to the United Kingdom may be subject to VAT, customs duties, import taxes, handling fees or other charges imposed by UK authorities.

Unless otherwise stated at checkout, the customer is responsible for any customs duties, taxes, import fees or brokerage charges that may apply to an international shipment.

C.CADDY Group Pty Ltd does not control these charges and cannot guarantee or predict the amount that may be payable.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at the time of purchase.

If an order cannot be delivered, is delayed or is returned because of incorrect or incomplete information provided by the customer, additional shipping charges may apply.

If a parcel is returned to C.CADDY Group Pty Ltd due to an incorrect address, we may contact you to arrange redelivery. Any additional delivery costs may be payable by the customer, subject to applicable consumer law.

8. Lost, Delayed or Damaged Shipments

If your order appears to be lost, significantly delayed or arrives damaged, please contact C.CADDY Group Pty Ltd as soon as reasonably possible.

We will work with the relevant shipping carrier to investigate the issue and determine an appropriate resolution.

To assist with an investigation, we may ask you to provide:

• Your order number.

• Details of the issue.

• Photos of the damaged product.

• Photos of the packaging.

• Tracking information or relevant delivery details.

Where an item has been damaged, please retain the original packaging until the matter has been resolved, as the carrier or C.CADDY Group Pty Ltd may require it for investigation.

Nothing in this section limits any rights or remedies you may have under applicable consumer law.

9. Delivery Delays

C.CADDY Group Pty Ltd will make reasonable efforts to meet the estimated delivery timeframes provided.

However, we are not responsible for delays caused by circumstances outside our reasonable control, including:

• Customs inspections or clearance procedures.

• Shipping carrier disruptions.

• Severe weather events.

• Natural disasters.

• Industrial action or strikes.

• Public holidays.

• Government restrictions.

• Supply chain disruptions.

• Other events beyond our reasonable control.

Where we become aware of a significant delay, we will make reasonable efforts to assist you and provide relevant information.

10. Delivery and Risk

Delivery is considered to have occurred when the order has been delivered to the shipping address provided at checkout, subject to applicable consumer law.

Risk in products will pass in accordance with applicable law.

Nothing in this policy is intended to exclude, restrict or modify any consumer guarantees, rights or remedies that cannot legally be excluded, restricted or modified.

11. Authority to Leave and Safe Delivery

Where a customer selects or authorises an authority-to-leave or similar delivery option, the customer acknowledges that the parcel may be left at the nominated location without a signature.

Customers are responsible for selecting a delivery location that they consider reasonably safe and secure.

Where a carrier leaves a parcel in accordance with the customer's authorised delivery instructions, C.CADDY Group Pty Ltd will not be responsible for loss or damage occurring after delivery, except where liability cannot legally be excluded.

12. Delivery Address Changes

If you need to change your delivery address after placing an order, contact C.CADDY Group Pty Ltd as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If the order has already been dispatched, you may need to contact the shipping carrier directly or wait until the parcel is returned before alternative delivery arrangements can be made.

13. Contact Us

If you have any questions regarding shipping or delivery, please contact:

C.CADDY Group Pty Ltd
Email: info@ccaddy.co