Refund policy

C.CADDY Return & Refund Policy

Effective Date: 20.06.2026

At C.CADDY, customer satisfaction is important to us. We want you to be happy with your purchase. If you are not completely satisfied, please review our return and refund policy below.

Returns

We accept returns within 30 days of the delivery date.

To qualify for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging, including all accessories, tags, and documentation.
  • Proof of purchase, such as an order confirmation or receipt, must be provided.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

  • Custom-made or personalised products
  • Gift cards
  • Digital products or downloadable content
  • Clearance, promotional, or final-sale items

How to Request a Return

To start a return, please contact the C.CADDY support team at [info@ccaddy.co] with your order number and details about the item you wish to return.

Once your request is approved, you will receive instructions on how and where to send your return.

Please do not send items back without prior authorization, as this may delay processing.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item was received damaged or defective.
  • An incorrect item was shipped.
  • The return is due to an error on the part of C.CADDY.

We recommend using a trackable shipping service, as C.CADDY cannot guarantee receipt of returned items without tracking.

Refunds

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, refunds will be processed to the original payment method within 5–10 business days. Depending on your financial institution, it may take additional time for the funds to appear in your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact C.CADDY within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will work with you to provide a replacement, exchange, or refund as appropriate.

Exchanges

C.CADDY offers exchanges for eligible items subject to stock availability. If an exchange item is unavailable, a refund may be issued instead.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the standard return process.

Change of Mind

At C.CADDY, we understand that sometimes you may change your mind after making a purchase. We accept change-of-mind returns within 30 days of delivery, provided the item is unused, in its original condition, and returned with all original packaging, tags, and accessories. Customers are responsible for any return shipping costs associated with change-of-mind returns. Once the returned item has been received and inspected, an exchange, store credit, or refund may be issued at C.CADDY's discretion. Items that have been used, damaged, customised, or marked as final sale are not eligible for change-of-mind returns.

Contact C.CADDY

If you have any questions about this Return & Refund Policy, please contact us:[info@ccaddy.co]