Privacy policy

C.CADDY Group Pty Ltd Privacy Policy

Last updated: 31 August 2026

C.CADDY Group Pty Ltd operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

C.CADDY Group Pty Ltd uses Shopify to provide and operate the Services. This Privacy Policy describes how we collect, use, disclose and otherwise process your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply to matters relating specifically to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy and the collection, use and disclosure of your information as described in it.

Personal Information We Collect or Process

When we use the term "personal information", we mean information that identifies you or that can reasonably be linked to you or another individual.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to an individual.

Depending on how you interact with the Services, where you live and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact details, including your name, address, billing address, shipping address, telephone number and email address.
Financial information, including payment card information, financial account information, transaction details, form of payment and payment confirmation. Payment information may be processed by third-party payment providers.
Account information, including your username, password, security questions, preferences and settings.
Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange or cancel, as well as your purchase history.
Communications with us, including information you provide when contacting our customer support team or otherwise communicating with C.CADDY Group Pty Ltd.
Device information, including information about your device, browser, network connection, IP address and other technical or unique identifiers.
Usage information, including information about how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, make a purchase, communicate with us or otherwise provide us with your personal information.
Automatically through the Services, including information collected from your device when you use our products or services or visit our website, including through cookies and similar technologies.
From service providers, including technology providers and other third parties that collect or process personal information on our behalf.
From business partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with C.CADDY Group Pty Ltd and which Services you use, we may use your personal information for the following purposes:

Provide, Tailor and Improve the Services

We use your personal information to provide and operate the Services, including to:

Process payments and fulfil orders.
Arrange shipping and delivery.
Process returns, refunds and exchanges.
Maintain and manage customer accounts.
Remember your preferences and products you are interested in.
Send notifications relating to your account, purchases or orders.
Provide customer support.
Enable product reviews and other customer features.
Provide a customised shopping experience, including product recommendations.
Analyse and improve our products, website and Services.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including to:

Send promotional emails, text messages or other marketing communications.
Inform you about new products, releases, promotions, competitions and giveaways.
Provide personalised advertising where permitted by applicable law.
Show you advertisements for our products or services based on your interactions with our Services, including products you have viewed or added to your cart.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the relevant communication.

Security and Fraud Prevention

We may use personal information to:

Authenticate customer accounts.
Maintain a secure shopping and payment environment.
Detect, investigate and respond to suspected fraudulent, illegal, unsafe or malicious activity.
Protect our customers, business, website and Services.
Protect public safety where required.

If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password or other account access information with anyone else.

Communicating With You

We may use your personal information to provide customer service, respond to enquiries, communicate with you about your orders and maintain our business relationship with you.

Legal and Regulatory Reasons

We may use your personal information where reasonably necessary to:

Comply with applicable laws and regulations.
Respond to valid legal processes or requests from government agencies or law enforcement.
Investigate or participate in legal proceedings.
Enforce our Terms of Service and other policies.
Protect or defend the rights, property and safety of C.CADDY Group Pty Ltd, our customers or others.

How We Disclose Personal Information

In certain circumstances, C.CADDY Group Pty Ltd may disclose personal information to third parties for legitimate business purposes and as permitted by applicable law.

These circumstances may include:

Service providers, including Shopify and other providers that assist us with IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping.
Business and marketing partners, where necessary to provide marketing, advertising or promotional services. These providers may process information in accordance with their own privacy policies.
Third parties at your direction or with your consent, including where you request that we disclose information or use third-party social media features or login integrations.
Companies within our corporate group, where applicable.
Business transactions, including a merger, acquisition, sale of assets, restructuring, insolvency or bankruptcy.
Legal and regulatory authorities, where disclosure is required or permitted by law, including in response to subpoenas, warrants or other lawful requests.
To protect our rights and Services, including where necessary to enforce our policies or protect the rights, safety or property of C.CADDY Group Pty Ltd, our customers or others.

Relationship With Shopify

The Services are hosted and powered by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve its services.

Information you submit through the Services may be transmitted to and processed by Shopify and other third parties, including providers that may be located outside the country in which you reside.

C.CADDY Group Pty Ltd may also use certain Shopify features that incorporate information obtained from your interactions with our store, Shopify and other merchants.

Depending on where you live, you may have certain rights regarding personal information processed by Shopify.

For more information about how Shopify handles personal information, please review Shopify's Consumer Privacy Policy and Shopify's privacy resources.

Third-Party Websites and Links

The Services may contain links to websites, applications or other online platforms operated by third parties.

If you follow a link to a website that is not affiliated with or controlled by C.CADDY Group Pty Ltd, we recommend reviewing that third party's privacy policy, security practices and terms and conditions.

C.CADDY Group Pty Ltd does not control and is not responsible for the privacy or security practices of third-party websites or platforms.

Information that you provide through public or semi-public platforms, including third-party social networking platforms, may be visible to other users and may be used by those platforms in accordance with their own terms and privacy policies.

The inclusion of a third-party link does not necessarily constitute an endorsement of that website, platform, its content, owners or operators.

Children's Data

The Services are not intended for use by children, and C.CADDY Group Pty Ltd does not knowingly collect personal information from children under the age applicable in their jurisdiction.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the details below and request that the information be deleted.

As of the effective date of this Privacy Policy, C.CADDY Group Pty Ltd does not have actual knowledge that it "shares" or "sells" personal information of individuals under 16 years of age, as those terms may be defined under applicable privacy laws.

Security and Retention of Your Information

C.CADDY Group Pty Ltd takes reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We recommend that you do not send sensitive or confidential information to us through unsecured communication channels.

The length of time we retain personal information depends on factors including whether we need the information to:

Maintain your account.
Provide our Services.
Fulfil orders and provide customer support.
Meet legal, accounting or regulatory obligations.
Resolve disputes.
Enforce our agreements and policies.
Protect our legitimate business interests.

When personal information is no longer reasonably required, we may securely delete or de-identify it, subject to applicable legal and regulatory requirements.

Your Rights and Choices

Depending on where you live and subject to applicable laws and exceptions, you may have certain rights regarding your personal information.

These may include:

Right to Access

You may have the right to request access to personal information that C.CADDY Group Pty Ltd holds about you.

Right to Correction

You may have the right to request that inaccurate or incomplete personal information be corrected.

Right to Deletion

You may have the right to request that your personal information be deleted in certain circumstances.

Right to Data Portability

In certain circumstances, you may have the right to receive a copy of your personal information or request that it be transferred to another organisation.

Right to Object or Restrict Processing

Depending on your location and applicable law, you may have the right to object to or request restrictions on certain types of processing.

Right to Withdraw Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

Managing Marketing Communications

You may opt out of promotional communications from C.CADDY Group Pty Ltd at any time by using the unsubscribe option included in our marketing emails or by contacting us directly.

Even if you opt out of promotional communications, we may still send you non-promotional communications that are necessary to provide our Services, such as order confirmations, shipping updates, account notifications or other transactional messages.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

We will respond to valid requests within the timeframe required by applicable law.

UK and European Economic Area Residents

If you reside in the United Kingdom or European Economic Area, and subject to applicable exceptions and limitations, you may have additional rights under applicable data protection laws.

These may include:

The right to access your personal information.
The right to correct inaccurate information.
The right to request deletion of personal information.
The right to restrict certain processing.
The right to object to certain processing.
The right to data portability.
The right to withdraw consent where processing is based on consent.

You may exercise these rights by contacting C.CADDY Group Pty Ltd using the contact details provided below.

You may also have the right to lodge a complaint with your relevant data protection authority.

Complaints

If you have a concern or complaint about how C.CADDY Group Pty Ltd handles your personal information, please contact us using the details provided below.

We will review and respond to your complaint in accordance with applicable privacy laws.

Depending on where you reside, you may also have the right to lodge a complaint with the relevant privacy or data protection authority.

For customers in Australia, complaints may be made to the Office of the Australian Information Commissioner (OAIC) where applicable.

International Transfers

Your personal information may be transferred to, stored in or processed in countries outside the country in which you reside.

Where required by applicable law, C.CADDY Group Pty Ltd will take appropriate steps to ensure that international transfers of personal information are handled in accordance with applicable privacy requirements.

If you are located in the European Economic Area or United Kingdom, we may rely on recognised transfer mechanisms, such as Standard Contractual Clauses or other lawful transfer mechanisms, where required.

Changes to This Privacy Policy

C.CADDY Group Pty Ltd may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements or regulatory obligations.

When we make changes, we will publish the updated Privacy Policy on this website and update the "Last updated" date.

Where required by applicable law, we will provide additional notice of material changes.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any rights available to you, please contact:

C.CADDY Group Pty Ltd
Email: info@ccaddy.co

For the purposes of applicable data protection and privacy laws, C.CADDY Group Pty Ltd is responsible for the handling of your personal information in connection with the Services.